Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure. Our on-line shop front is operated by IDeaM Pty. Ltd. The 9289.com.au security and privacy of use policies are shown below. By visiting 9289.com.au, you are accepting our privacy policy and are bound by our terms of use policy.

Customer Information:

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

· When you place an order you will be asked for the following personal information: Your name, phone number, e-mail address, mailing address, delivery address and any special delivery instructions. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

· Ideam Pty Ltd is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

· We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

· When you log on to our site, we will ask for you your e-mail address, which is usually your name.

· When you submit feedback or questions via e-mail, or contact us for information about our Website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

· When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so that we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.

· Online payments are handled by NAB and Paypal external third party service providers. We do not see or store your credit card or banking details. Please check the nab.com.au and paypal.com.au websites for details of their privacy policies and security measures.

· Our site contains links to other sites. Ideam Pty Ltd is not responsible for the privacy practices or the content of other websites.

· You may request us to remove your personal information from our database by emailing us or by using the contact form on the website.

Website Security:

For credit card transactions, Ideam Pty Ltd adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on 9289 website is the safest kind of transaction possible with a credit card.

Update Information:

Changes to your contact, invoice and delivery details can be made using the login account section of 9289.com.au.